Fees & Payments

Understand before you book an appointment – for appointment types, device technology tiers and payment pathways.

The hearing care journey

Assessment

Device Discussion

Fitting & Support

Ongoing Care

Pricing note

Appointment fees are for professional services. Hearing device costs are quoted separately based on technology tier, whether one or two devices are recommended, and the payment or funding pathway that applies.

Discover your hearing journey from assessment to freedom

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Fees & durations

Standalone appointments

Hearing assessments

Full diagnostic assessment with tone & speech testing and ear health checks. Wellness solutions such as tinnitus management & counselling we recommend you book a hearing assessment.

Service Price Duration
Adult hearing assessment $135 1hr
Adult (ENT/GP referral) $135 1hr
Child hearing assessment $125 30 mins
Child (ENT/GP referral) $125 30 mins
Hearing device discussion $0 30 mins

Review & device appointments

Continuing your hearing aid journey — follow-ups, fine-tuning, troubleshooting, device care and usage support

Service Price Duration
Client & device review $165 1hr
Device review $95 1hr
Transfer appointment $175 75 mins

Wax management

Safe, professional earwax removal.
Note: Wax removal is private and not included under HSP or DVA. If time permits, it may be provided during another appointment.

Service Price Duration
Wax management $125 30 mins
HSP Wax Management
(if no claim)
$90 30 mins

Hearing assessments

Full diagnostic assessment with tone & speech testing and ear health checks. Wellness solutions such as tinnitus management & counselling we recommend you book a hearing assessment.

Service Price Duration
Industrial Screen – Long
(Police, Pilot, Rail)
$95 30 mins
Industrial Screen – Short $55 15 mins

Payment pathways

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Hearing Services Program (HSP)

Voucher Program: For eligible clients (e.g., Pensioner Concession Card holders, DVA pathways, and others) covering assessments, devices and care.

Community Service Obligations (CSO): For people with complex needs who require specialised services beyond standard provision.

HSP CSO

NDIS

The National Disability Insurance Scheme provides funded supports for participants with hearing-related goals. We help coordinate quotes, reports, and ongoing care planning.

Private & Medicare

Pay privately, or claim Medicare rebates with a valid GP/ENT referral for eligible services.

WorkCover / Workers Compensation

For accepted hearing loss claims: device parts and scheduled servicing may be covered (subject to approval).

Device tiers

Not every ear — or budget — is the same. That’s why we group technology into tiers. This structure helps you understand the differences and choose confidently, with your audiologist’s guidance:

Tier 1 — Premium

Maximum automation, clarity, and connectivity — for the most natural, effortless hearing.

Tier 2 — Advanced

Smart sound processing with greater personalisation for varied listening needs.

Tier 3 — Intermediate

Strong clarity and tuning options — balanced performance for everyday life.

Tier 4 — Standard

Reliable support in quieter or small-group settings, with basic noise handling.

Tier 5 — Basic

Clear, simple amplification for essential communication needs.

Tier 5B — Fully subsidised (HSP Basic BTE)

Behind-the-ear option provided under the Hearing Services Program for eligible clients.

How pricing works: Your audiologist will recommend the right tier and provide a clear quote for one device (monaural) or two devices (binaural), taking your payment pathway into account.

Not sure where to start?

Call us for guidance, or book a diagnostic assessment to get a clear picture of your hearing and next steps.