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Feedback & complaints

How to Lodge a Complaint

At Country Hearing Care (CHC), we are committed to providing high-quality hearing care and addressing your concerns promptly. If you have feedback or a complaint, you can contact us through the following channels:

Email: Send your complaint to admin@chcare.com.au

Phone: 1800 432 748

Clinic location Address Phone number
Eaglehawk 13 High St, Eaglehawk VIC 3556 (03) 5446 3399
Swan Hill 21 High St, Swan Hill VIC 3585 (03) 5032 5970
Mildura (Head Office) 201-203 Ontario Ave, Mildura VIC 3500 (03) 5022 7333
North Bendigo 196 Arnold Street, North Bendigo VIC 3550 (03) 5441 4327

What You Can Expect

  • Acknowledgment: We will confirm receipt of your complaint within 2 working days via email or phone, ensuring you know it is being reviewed.
  • Investigation: Your complaint will be thoroughly reviewed by the appropriate team, and we will keep you informed throughout the process.
  • Resolution: A formal response will be provided within 21 days, detailing the outcome of the investigation and any actions taken.
  • Escalation Options: If you are not satisfied with the outcome, you may escalate your complaint to external bodies, such as:
    - Hearing Services Program Administrator (hearing@health.gov.au).
    - Consumer Affairs Victoria or similar regulatory bodies.

Want to Know More?

If you would like to know more about our process of complaints handling, please contact us by:

We are happy to provide you with a copy of our full policy to ensure transparency in our processes.